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  • Live stream is buffering
    Problem Your live stream is behind realtime Solution Try refreshing the page. Consider viewing the live stream on a different device. If your second device has its own Internet connection ...
  • Lagging and Freezing
    Problem Zoom is lagging or freezing. Solution Disable unnecessary Zoom options such as "Enable HD", "Touch up my appearance" (you look great!) or video backgrounds* in your video ...
  • Live stream is delayed
    Solution You may not be watching live. Click the button to skip ahead to the live broadcast. It should show red () when you are ...

If you cannot resolve your problem here (or even just don't have the time to read everything), please don't hesitate to contact us! It's what we're here for.