Open "Sound Settings" by searching for "Sound Settings" in the Start Menu or right clicking on the sound icon in the taskbar and selecting "Open Sound Settings".
Click on "Sound Control Panel
Click on the "Recording" tab.
Right click on the microphone and ensure that "Disabled" is not ticked. If it is ticked, click it to enable it.
Select one of your microphones from the dropdown list and click "Properties".
In the "Levels" tab, ensure the microphone level is not 0. The following settings are usually good.
Author: Jack Williams Last update: 2020-09-10 08:59
Nobody can see me in Zoom (Camera not working)
Problem
Nobody can see me in Zoom.
Solution
Click the "Start Video" button on the bottom left of the screen.
Ensure you have the correct camera selected. If you can see more than one in the list, try cycling through them.
If your camera has a physical cover or sticker over the lense, try removing it.
Join the technical support room on Zoom
Author: Jack Williams Last update: 2021-09-16 02:11
Stuck in waiting room
Problem
I'm stuck in the waiting room of a Zoom call.
Solution
If you are early, the host may not be ready to let attendees in.
If there are errors installing Zoom, ensure you don't have another older version of Zoom already installed. First, try uninstalling it by following the instructions here, then reinstall it following the instructions above.
Author: Jack Williams Last update: 2021-09-12 17:57
Reinstalling/Uninstalling Zoom
When the Australian Crisis Simulation Summit is over, you may wish to uninstall Zoom.
Uninstalling an older version of Zoom may also be a troubleshooting step if you have an older or corrupt version installed.
Windows
Open "Add or Remove Programs" (you can do this by searching for "programs" in the start menu)
Author: Jack Williams Last update: 2021-08-01 04:52
Updating Zoom
It is a good idea to update Zoom before the Australian Crisis Simulation Summit.
Zoom may work for you even if you have an outdated version, but you won't be able to use newer features such as the ability to move yourself between breakout rooms (a vital part of the inter-team communication system in the crisis simulations) or participate in Zoom Webinars (including the opening and closing ceremony, briefings and panel discussions).
Author: Jack Williams Last update: 2022-12-04 04:34
Using Zoom During the Crisis Simulations
Using Zoom During the Crisis Simulations
Please watch the video above for a brief overview on:
Changing your display name
Adding your virtual background
Accessing the correct breakout rooms
Author: Jack Williams Last update: 2022-12-04 05:02
Conducttr
Error message: Go to Registration and set your password
Problem
When attempting to log in to Conducttr, you see the following message:
Resolution
This error occurs when your password has not yet been set.
Passwords are provided to you and do not need to be manually set, so you should never see this screen.
If you do, contact the technical support team.
Author: Jack Williams Last update: 2021-09-12 18:06
Error message: Sorry, you must be authorised to play this experience
Problem
When attempting to log in, you see the following message:
Solution
You are using the incorrect email address. Please use the fake email address that has been provided to you.
If you cannot find the simulation email address, contact the technical support team.
Author: Jack Williams Last update: 2021-09-12 18:07
Error message: Email address and password don't match
Problem
When attempting to log in, you see the following message:
Solution
You are using the wrong email or password.
Try logging in again.
Ensure you are using the email address and password that was sent to you.
Contact the technical support team.
Author: Jack Williams Last update: 2021-09-12 18:08
Error message: Your password must contain...
Problem
You see the following message:
Solution
You don't need to register or set a new password. Try clicking "log in" instead of "register" and using the email address and password that were sent to you.
Author: Jack Williams Last update: 2021-09-11 12:56
Page empty/simulation content not visible
Problem
There is some content missing, or you cannot see any content at all.
Solution
Try the following in order. If one of these steps fixes your problem, you don't need to continue with the rest of them.
At any stage, please feel free to contact IT support using the Zoom link at the bottom of the page.
Refresh the page
Do this by pressing the reload button in your browser or by hitting the F5 key on your keyboard.
Hard refresh (this may be different depending on your browser and operating system). You can try:
Shift + F5
Ctrl + F5
Sign out of Conducttr and log back in.
Click the hamburger icon in the top left corner ().
Select "logout" from the menu.
Sign back in with the email provided and the password you were sent at the beginning of the simulation.
Try a different browser. Conducttr has been tested extensively with Chrome.
Ensure your browser is up to date.
Contact the technical support team.
Author: Jack Williams Last update: 2021-09-12 18:13
Password Reset (I've forgotten my password)
Problem
I've forgotten my password for Conducttr.
Solution
Check your email - passwords are sent to you before the beginning of the simulation.
If you don't have the email, contact the technical support team.
Author: Jack Williams Last update: 2021-09-12 18:14
WiFi/Network
Using the Wired Network
Access denied
Author: Jack Williams Last update: 2021-09-11 12:02
Connecting to the Wireless Network
Access denied
Author: Jack Williams Last update: 2021-09-11 12:01
Other
Live stream is buffering
Problem
Your live stream is behind realtime
Solution
Try refreshing the page.
Consider viewing the live stream on a different device.
If your second device has its own Internet connection (e.g. 4G), try disconnecting it from your home WiFi to force it to use the 4G connection.
For Mozilla Firefox, use the inbuilt Picture in Picture feature.
For installation and usage instructions, watch the video above.
Author: Jack Williams Last update: 2021-09-13 01:16
Live stream is delayed
Solution
You may not be watching live. Click the button to skip ahead to the live broadcast. It should show red () when you are watching live.
Alternatively, try refreshing the page.
If the live stream is buffering or isn't loading at all, try these solutions instead.
Author: Jack Williams Last update: 2021-09-12 16:01
If you cannot resolve your problem here (or even just don't have the time to read everything), please don't hesitate to contact us! It's what we're here for.