Page empty/simulation content not visible

~ 0 min
2021-09-12 18:13

Problem

There is some content missing, or you cannot see any content at all.

Solution

Try the following in order. If one of these steps fixes your problem, you don't need to continue with the rest of them.

At any stage, please feel free to contact IT support using the Zoom link at the bottom of the page.

  1. Refresh the page
    • Do this by pressing the reload button in your browser or by hitting the F5 key on your keyboard.
  2. Hard refresh (this may be different depending on your browser and operating system). You can try:
    • Shift + F5
    • Ctrl + F5
  3. Sign out of Conducttr and log back in.
    • Click the hamburger icon in the top left corner ().
    • Select "logout" from the menu.
    • Sign back in with the email provided and the password you were sent at the beginning of the simulation.
  4. Try a different browser. Conducttr has been tested extensively with Chrome.
  5. Ensure your browser is up to date.
  6. Contact the technical support team.
Average rating 5 (7 Votes)

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