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  • Other: Stream is currently not broadcasting (Stream Offline).
    Answer: Problem The live stream at https://acss.tv/ is not currently broadcasting. Solution The most likely cause is that the stream is not running. The page will automatically load when ...
  • Conducttr: Password Reset (I've forgotten my password)
    Answer: Problem I've forgotten my password for Conducttr. Solution Check your email - passwords are sent to you before the beginning of the simulation. If you don't have the email, ...
  • Zoom: Reinstalling/Uninstalling Zoom
    Answer: When the Australian Crisis Simulation Summit is over, you may wish to uninstall Zoom. Uninstalling an older version of Zoom may also be a troubleshooting step ...
  • Zoom: Zoom is crashing or disconnecting
    Answer: Problem My Zoom client keeps crashing or disconnecting. Solution First, determine whether Zoom is crashing or disconnecting. If you see this window appear, Zoom has disconnected. You can attempt ...
  • Zoom: I don't have Zoom (Need help installing Zoom)
    Answer: Problem I don't have Zoom installed on my device. Solution For a laptop or desktop device, download the Zoom client for meetings at https://zoom.us/download. If you are using a ...
  • Other: Contact Tech Support
    Answer: During a Crisis Simulation Join the tech support breakout room. Any other time (or if you can't access the breakout room) Join the standalone ACSS Tech Support Zoom ...
  • Zoom: Lagging and Freezing
    Answer: Problem Zoom is lagging or freezing. Solution Disable unnecessary Zoom options such as "Enable HD", "Touch up my appearance" (you look great!) or video backgrounds* in your video ...
  • Zoom: Nobody can see me in Zoom (Camera not working)
    Answer: Problem Nobody can see me in Zoom. Solution Click the "Start Video" button on the bottom left of the screen. Ensure you have the correct camera selected. If you ...
  • Zoom: Stuck in waiting room
    Answer: Problem I'm stuck in the waiting room of a Zoom call. Solution If you are early, the host may not be ready to let attendees in. If you have ...
  • Zoom: General Microphone Issues
    Answer: Problem My microphone isn't working. Solution If you are only having microphone issues in Zoom, check out this page first. Windows Open "Sound Settings" by searching for "Sound Settings" in ...

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